1. Personal Data We Collect and Process

We collect and process various types of personal data depending on your interactions with our Platform. Below is a detailed explanation of the categories of personal data we handle:

1. Player Account Information:

When you register for an account on our Platform, we collect essential information to identify and authenticate you as a user. This includes:

1. Full Name: To identify you and personalize your experience.
2. Date of Birth: To verify your age and ensure compliance with 21 years old age requirement for gambling.
3. Place of Birth: For identification and verification purposes.
4. Current Address: Used for correspondence and identity verification.
5. Permanent Address: To maintain accurate address records and for verification purposes.
6. Contact Information: Including your phone number and email address, used for account-related communications, two-factor authentication, and customer support.
7. Nationality: To ensure compliance with local and international regulations, including eligibility requirements and risk assessments under AMLA.
8. Nature of Work: To assess the potential risks related to financial transactions and ensure compliance with AMLA regulations.
9. Source of Income: Required for financial risk assessment and to comply with regulatory obligations such as AMLA.
10. Latest Photo holding and showing the valid government-issued ID submitted: For identification purposes, especially during KYC (Know Your Customer) processes.

2. Identification Information:

To comply with legal requirements, including those set by PAGCOR and AMLA we collect government-issued identification documents, such as your passport, driver’s license, or national ID, to verify your identity. In addition, we may require other Know Your Customer (KYC) documentation as necessary to ensure full compliance with regulatory obligations.

3. Financial Information:

To facilitate secure financial transactions on our Platform, we collect and process payment details, including your debit card information or other payment methods used on our Platform. Additionally, we require bank account information to process deposits and withdrawals. We also maintain a transaction history that records all your financial activities on the Platform, which helps us monitor your account activity and ensures compliance with financial regulations.

4. Gaming Data:

We track and store details related to your gaming activities to enhance your user experience and for operational purposes. This includes information about your game preferences, which refers to the types of games you enjoy playing most. We also keep records of the wagers you place, including the amounts you bet and the outcomes of those bets. Additionally, we track data on your wins and losses, allowing us to provide you with insights into your gaming behavior and to ensure fair play across our Platform.

5. Device Information:

We collect data on the devices you use to access our Platform. It includes your IP address, which is used to identify your geographic location and to enhance security measures across our Platform.

6. Communication Data:

We maintain records of your communications with our Customer Service Team to ensure the quality of service and to resolve any issues you may encounter. This includes correspondence through emails for inquiries, complaints, or feedback, transcripts of live chat interactions with our support agents, and records of phone conversations for quality assurance and to ensure compliance with service standards.

7. Marketing Preferences:

We collect data on how you interact with our marketing communications, including whether you open emails, click on links, or take advantage of promotional offers. This information helps us understand your preferences and engagement levels, enabling us to tailor our marketing efforts more effectively to your interests.

2. How We Collect Your Data

We collect personal data from you through various methods depending on your interactions with our Platform. Below are the primary means through which we collect your data:

1. Directly from You

When you create an account on our Platform, you provide us with essential personal information such as but not limited to your name, email address, phone number, date of birth, and other details necessary for registration and verification. This information is used to identify you, ensure you meet legal requirements, and provide you with access to our services.

When you use our services, such as playing games, making deposits or withdrawals, or participating in promotions. This includes your financial details, transaction history, and any preferences you set within your account. This data is crucial for managing your account and processing transactions.

When you interact with our Customer Service Team. This may occur through various communication channels, such as phone calls, emails, social media messages, or letters. The information gathered during these interactions helps us address your inquiries, resolve issues, and improve our customer service. For quality assurance, some of these communications may be recorded.

Whenever you communicate with us, whether through feedback forms, surveys, or support requests, we collect the personal data you provide. This helps us understand your needs and respond appropriately to your concerns.

2. Automatically

When you browse our Platform, we use cookies and similar technologies to gather information about your behavior and preferences. This data includes your IP address, browser type, device information, pages visited, and the time spent on each page. Cookies help us remember your preferences, track your session, and analyze how you use our Platform. This information is essential for improving our services, enhancing user experience.

We automatically collect details about the device you use to access our Platform, such as but not limited to, the operating system, browser type, and screen resolution. This helps us ensure our Platform is optimized across various devices for a seamless experience.

We monitor how you interact with our Platform, including the features you use, the games you play, and the links you click. This allows us to better understand your preferences, identify trends. Additionally, it helps us detect and prevent fraudulent activities by analyzing patterns that may indicate unauthorized access or suspicious behavior.

3. From Third Parties

In addition to the data you provide directly or that we collect automatically, we may also receive your personal data from third parties, such as payment processors and/or financial institutions when you make financial transactions on our Platform, such as deposits or withdrawals. This information includes your payment details, transaction history, and any verification data needed to process the transaction securely and comply with legal requirements.

We cannot be held liable for third parties privacy practices and consent. Please read their privacy policies to find out how they collect and process your Data

4. From Social Media Networks

When you authorize social networks to share information and data with us, we may receive any data that you publicly share on the social network as well as any information that is part of your profile or that you allow the social network to share. This may include details such as your username, profile picture, and other content depending on your privacy settings.

We also receive information pertaining to your profile when you use a social network functionality when you interact with us through the social network. You should at all times be aware of the terms of use and privacy policy governing the social network, and we encourage you to review them regularly.

3. How We Use Your Data

We process your personal data for a variety of purposes to ensure that we provide you with a seamless, secure, and personalized experience on our Platform. Here is a detailed breakdown of how we use your data:

1. Account Management

The data you provide during registration and throughout your interaction with our Platform is essential for managing your account. We use this information to ensure that the account belongs to you by verifying your identity and credentials. This also allows us to maintain and update your personal details, keeping them current and accurate, so you can access and enjoy our services without interruptions. Additionally, we save your settings, game history, and other relevant details to enhance your overall experience on our Platform.

2. KYC and Compliance

As part of our legal obligations under the PAGCOR and AMLA, we are required to conduct KYC to verify your identity by collecting and authenticating documents such as your government-issued ID, and other necessary information. This process ensures that only eligible individuals can access our services and helps prevent identity theft and fraud. Additionally, we conduct due diligence by performing risk assessments based on your identity and transaction history to ensure compliance with AMLA and other relevant regulations. We also monitor and report any suspicious activities to the appropriate authorities, as required by law, including tracking and reporting transactions that exceed certain thresholds or appear unusual.

3. Gaming Services

We use your transactional data to manage your wagers by recording and processing your bets in real-time, ensuring that your gaming activities are tracked accurately and fairly. We also calculate and credit any winnings to your account, as well as record any losses, in accordance with the rules of the games you participate in.

4. Customer Support

We use the information you provide during customer support interactions to assist with inquiries and issues by addressing your questions, troubleshooting problems, and resolving any issues you may encounter while using our Platform. Additionally, we analyze support interactions to identify areas where we can enhance our customer service processes and better meet your needs. We also maintain detailed records of your communications with us to ensure continuity and accuracy in future interactions.

5. Security and Fraud Prevention

Protecting your personal data and ensuring the security of our Platform is a top priority. We use your data to monitor for unauthorized access by detecting and preventing unauthorized attempts to access your account, using security measures such as two-factor authentication and IP monitoring. Additionally, we prevent fraudulent activities by analyzing patterns and behaviors to identify and mitigate risks, such as multiple account creation, unusual betting patterns, or unauthorized transactions. To secure your data, we implement encryption, access controls, and conduct regular security assessments to safeguard your personal information from breaches and cyber threats.

6. Legal and Regulatory Compliance

We process your data to comply with various legal obligations, including submitting reports and disclosures to regulatory bodies such as Bureau of Internal Revenue (BIR), PAGCOR and the Anti-Money Laundering Council (AMLC) as required by law. This may involve reporting large transactions, suspicious activities, or other data mandated by regulators. Additionally, we provide necessary information in response to legal requests such as subpoenas, court orders, or law enforcement inquiries.

4. Legal Basis for Processing

We process your personal data in accordance with the Data Privacy Act of 2012 and other applicable regulations, based on one or more of the following legal grounds:

1. Consent

We process your personal data when you have provided explicit consent, particularly in situations where it is required by law or where it is appropriate to seek your permission. This is most commonly applicable for activities such as sending you marketing communications, newsletters, or promotional offers.

2. Contractual Obligation

We process your personal data when it is necessary to perform the contract between you and our organization. This includes activities essential to the functioning of our services, such as account creation, providing gaming services, and processing your financial transactions.

3. Legal Obligation

We are required by law to process certain types of personal data to comply with legal and regulatory requirements. This is particularly relevant for activities related to Know Your Customer (KYC) processes, AMLA, PAGCOR and BIR regulations, and compliance guidelines.

4. Legitimate Interests

We may process your personal data based on our legitimate interests, provided that such processing does not unduly infringe on your privacy rights. Legitimate interests include activities that are necessary for the operation, security, and improvement of our Platform.

5. Data Sharing and Disclosure

We take your privacy seriously and only share your personal data with third parties when it is necessary to provide our services, comply with legal obligations, or pursue legitimate interests. Below are the specific circumstances under which we may share your data:

1. Service Providers

We partner with third-party service providers who perform various functions essential to the operation of our Platform. These providers include companies that process payments, handle transactions such as deposits, withdrawals, refunds and fraud investigations. They require access to your financial information to securely facilitate these transactions.

Additionally, we rely on IT and cloud service providers to store, manage, and protect the data we collect. All third-party service providers are contractually obligated to protect your personal data. They are only allowed to use your data for the specific purposes we have outlined and are required to adhere to strict data protection standards to ensure your information remains secure.

2. Regulatory Authorities

As a regulated entity, we are required to share certain personal data with government authorities to comply with legal and regulatory obligations. This includes:

The Philippine Amusement and Gaming Corporation (PAGCOR), which requires us to report specific activities related to your gaming transactions, account verification, and compliance with gaming regulations.

The Anti-Money Laundering Council (AMLC), which mandates reporting transactions that meet certain thresholds or are considered suspicious. This is crucial in preventing money laundering, terrorist financing, and other illegal activities.

Such disclosures are mandatory and based on legal requirements. We ensure that only the necessary data is shared and that it is handled in accordance with legal and regulatory standards.

3. Business Transfers

In the event of a significant corporate event such as a merger, acquisition, or sale of assets, your personal data may be transferred to the new entity that takes over our operations. This ensures continuity of service and that your data remains managed under similar terms.

Should such a transfer occur, we will notify you of the change and ensure that the new entity is bound by the same data protection obligations that we adhere to. Your data will be transferred securely, and the new owner will be required to continue protecting your information in compliance with the Data Privacy Act.

4. Legal Obligations

We may be required to disclose your personal data in response to valid legal processes, such as subpoenas or court orders, which may mandate us to provide specific information as part of a legal investigation or proceeding.

In all such cases, we will only disclose the data that is strictly necessary and ensure that the process is legally valid.

5. Business Partners and Affiliates

We may share your personal data with business partners and affiliates for purposes related to our business operations, such as collaborative services or to enhance the overall customer experience. These entities are bound by our contractual obligations to protect your data and are only allowed to process it for the specified purposes.

6. Data Retention

We take the responsibility of handling your personal data seriously. We retain your personal information for a period of five (5) years or for the duration needed to fulfill the specific purposes for which it was collected. These purposes may include managing your account, processing transactions, providing customer support, and enhancing your experience on our Platform. Data related to your account registration, gaming activity, and financial transactions are retained as long as your account is active and you continue to use our Platform.

We prioritize the security and confidentiality of your personal data by implementing strong protection measures throughout its retention period. We only retain the minimum data necessary for specific purposes and securely delete or anonymize it when no longer needed. Our data retention policy is regularly reviewed and adjusted as necessary to ensure compliance with evolving legal requirements and best practices.

In addition to operational needs, we are required to retain certain data to comply with legal, regulatory, and reporting obligations. Regulatory bodies like PAGCOR, AMLAC and BIR, mandate the retention of specific financial and identification data for a defined period, even after your account is closed. This ensures that we can fulfill our obligations to government authorities and regulatory bodies.

7. Your Rights

Under the Data Privacy Act of 2012, you have the following rights regarding your personal data:

1. You have the right to be informed that your personal data will be collected and processed;
2. You have the right to reasonable access to your personal data, upon written request;
3. You have the right to correct any inaccuracy or error in your personal data;
4. You have the right to suspend, withdraw or order the blocking, removal or destruction of your personal data, subject to applicable laws, rules and regulations;
5. You have the right to obtain and electronically move, copy or transfer your data in a secure manner, subject to applicable laws, rules and regulations;
6. You have the right to object if your personal data is being processed is based on consent or legitimate interest;
7. You have the right to file a complaint to the National Privacy Commission if any of your right as a data subject was violated;
8. You have the right to damages, in case you have proven that there is a violation of your rights under the DPA, subject to applicable rules of tribunal or administrative authorities.

8. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse. These security measures include encryption, access controls, and regular security assessments. However, no system is completely secure, and we cannot guarantee the absolute security of your data.

9. Use of Cookies and Similar Technologies

We use cookies and similar technologies on our Platform to enhance your browsing experience, ensure the smooth functioning of our services, and to authenticate your identity and prevent fraudulent activities, such as unauthorized access to your account.

For a more detailed explanation of how we use cookies, including a list of specific cookies we use and their purposes, please refer to our Cookies Policy . The Cookie Policy provides comprehensive information on how cookies work, how they are used on our Platform, and how you can manage your preferences.

10. International Data Transfer

We rely on IT and cloud service providers to store, manage, and protect the data we collect, which may involve international data transfers. Cloud service providers operates data centers globally, and while we can select specific regions for data storage, cross-border data flows may still occur for purposes such as backup, redundancy, and disaster recovery. This means that your data may be transferred and processed in data centers located in other countries, and may have different data protection laws. We ensure that any such transfers comply with applicable legal requirements, including the implementation of appropriate safeguards.

11. Updates to This Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or other operational reasons. Any changes will be posted on our Platform, and your continued use of the Platform after such changes have been posted constitutes your acceptance of the new Privacy Policy.

12. Contact Us

If you have any questions, concerns, or requests related to this Privacy Policy or our data practices, you may email us at [email protected]

Thank you for choosing CASINO STOTSENBERG. We are committed to protecting your privacy and ensuring a safe and enjoyable gaming experience.

Cookies Policy

Updated on October 04, 2024

This Cookie Policy explains how CASINO STOTSENBERG ("we," "us," or "our") uses cookies and similar technologies to recognize you when you visit our website (referred to as the "Platform"). It explains what these technologies are, why we use them, and your rights to control our use of them.

13. What Are Cookies?

Cookies are small text files that are placed on your device (such as your computer, tablet, or smartphone) when you visit our Platform. Cookies allow us to recognize your device, store your preferences, and enhance your user experience. They are widely used to make websites work more efficiently, as well as to provide information to the owners of the site.

14. Types of Cookies We Use

Essential Cookies

These cookies are necessary for the basic functioning of our Platform. They enable core features such as user authentication, secure logins, and access to certain areas of our site. Without these cookies, some parts of our Platform may not function properly.

Performance and Analytics Cookies

These cookies collect information about how visitors use our Platform, such as which pages are most frequently visited, how long visitors stay on a page, and whether they encounter errors. This data helps us improve the performance and design of our Platform, ensuring a better user experience.

Functionality Cookies

Functionality cookies allow our Platform to remember the choices you make, such as your username, language, or region, and provide enhanced, more personalized features.

Third-Party Cookies

In addition to our own cookies, we may also use various third-party cookies to report usage statistics, deliver advertisements, and improve your experience on our Platform. These cookies are set by external services that we use to improve our Platform and are subject to the respective privacy policies of these services.

15. How We Use Cookies

We use cookies to enhance your experience on our Platform by remembering your preferences, such as language and game settings, so you don’t have to configure them each time you visit. Cookies also help us improve user experience by analyzing how you interact with our Platform, allowing us to make necessary optimizations. Additionally, we use cookies to enhance the security of our Platform, such as preventing fraudulent activities and protecting your account from unauthorized access.

16. Your Control Over Cookies

You have the right to decide whether to accept or reject cookies. You can manage your cookie preferences through your browser settings. You can configure your browser to block or delete cookies, or to alert you when cookies are being used. However, please note that if you choose to block all cookies, some features of our Platform may not work as intended.

17. Changes to This Cookie Policy

We may update this Cookie Policy from time to time to reflect changes in our practices, legal requirements, or for other operational reasons. We encourage you to review this Policy periodically to stay informed about how we use cookies. Any changes will be posted on our Platform, and your continued use of the Platform after such changes have been posted constitutes your acceptance of the updated Cookie Policy.

Thank you for choosing to play at CASINO STOTSENBERG, and good luck!